Owner Relations Manager
- Vancouver, WA
- Fulltime, Direct Hire
- Onsite with travel
- Property Management
What you should know: Mulberry Talent Partners is the exclusive partner to our client based in Vancouver, WA with a footprint spanning the PNW to identify a new, key role in their fast-growing company. As the Owner Relations Manager you will report to the VP of Property Management while leading a team of 8-10 direct reports. The Owner Relations Manager leads the owner-facing side of the company’s single family property management platform responsible for owner satisfaction and retention, property performance, asset oversight, employee performance, and major owner or property-related escalations.
This is a great opportunity to join a company consistently recognized as a Best Place To Work, who values employee growth and development with a focus on robust training programs, and have equal emphasis on delivering outstanding service to their clients while fostering a fulfilling environment where employees can thrive.
Key Responsibilities:
- Establish clear owner communication expectations and ensure owners receive timely, professional updates on vacancies, maintenance, renewals, property condition, and significant resident matters.
- Protect owner satisfaction and retention by identifying at-risk relationships, resolving escalated concerns, and overseeing relationships with larger or strategically important owners.
- Lead and hold Property Managers accountable through coaching, training, portfolio management, performance expectations, and regular reviews of responsiveness, communication, and follow-through.
- Oversee property performance and asset preservation, including rent strategy, renewals, vacancy exposure, deferred maintenance, and recommendations for repairs, replacements, or improvements.
- Ensure effective management of maintenance and property-condition issues, including appropriate owner communication and approvals, escalation of high-risk or costly concerns, and coordination with maintenance and inspection teams.
- Support Property Managers with move-outs and property turnovers to ensure resident versus owner responsibility is determined accurately and that charges, documentation, costs, delays, and significant property conditions are handled consistently and communicated appropriately.
- Drive cross-functional coordination and process improvement by partnering with Resident Relations, Maintenance, Property Inspectors, Accounting, Leasing, Compliance, and other shared departments to strengthen handoffs, resolve workflow breakdowns, and create consistent practices across the portfolio.
- Champion technology-enabled operations by leveraging AppFolio, AI tools, and Virtual Assistants to automate routine administrative work, improve documentation and communication consistency, and enable Property Managers to focus on higher-value owner and property-management responsibilities, while maintaining appropriate human oversight for significant decisions.
- Manage complex escalations and risk, resolving serious owner, resident, property, and operational issues while escalating legal, compliance, fair housing, habitability, or other high-risk matters appropriately.
- Partner across Property Management, Resident Relations, Maintenance, Accounting, Leasing, Compliance, Property Inspections, and technology-supported workflows to resolve recurring problems and improve operational consistency.
- Monitor performance and identify opportunities for improvement, using reporting and key operational metrics to proactively identify risks, service gaps, training or staffing needs, process breakdowns, and opportunities to improve owner satisfaction and property performance.
Qualifications, Experience and Education:
- 10+ years’ experience in property management, preferably single-family, small multifamily, or residential portfolio management.
- 8+ years’ experience leading employees.
- Ability to supervise, mentor, coach, and hold employees accountable.
- Excellent written and verbal communication skills with emphasis on customer service.
- Strong understanding of property operations, resident issues, maintenance, turns, renewals, and owner expectations.
- Ability to analyze property performance and recommend practical solutions including reviewing inspection reports, move-out documentation, deposit disposition issues, and turnover costs.
- Strong judgment regarding escalations, owner approvals, property condition, and resident disputes.
- Experience with property management software, preferably AppFolio and interest in using technology for process improvement.
Compensation and Benefits: $130 – $140K annual compensation plus bonus. 100% employer paid healthcare benefits! PTO, holiday pay, 401(K) and more.
A pre-employment background check and drug screen are required upon accepted offer.
Mulberry Talent Partners is dedicated to connecting exceptional talent with exciting opportunities. By applying for this position, you will also be considered for other open positions within our network. If you are already part of our community, we encourage you to reach out directly to one of our recruiters regarding any specific roles that catch your eye!
